The MeVoy twilly follows the wearer's imagination . It can become:

• an essential sign on the neck
• a chromatic accent on the wrist or ankle
• an elegant gesture in the hair
• a detail that transforms the silhouette of a bag
• a bow on a belt , to define a waist or liven up a minimal look

And, of course, it can become whatever the creativity of the person who chooses it suggests.

Each node modifies the composition of the design : no two will ever be identical to the previous ones.

Exclusively in the silk district of Como , the cradle of Italian textile craftsmanship.

Each twilly is printed, cut and finished by hand by specialized laboratories, guaranteeing chromatic brilliance , impeccable edges and a soft, luminous hand .

The large version (107 × 4.5 cm) allows for more fluid and complex styling , ideal for more dramatic knots.

The small variant (73 × 4 cm) was created for quick and creative gestures , wherever a graphic detail makes the difference.

The images are carefully calibrated, but the silk thrives on natural reflections .

For this reason, slight variations may emerge in person: they are part of its authenticity and character.

Professional dry cleaning only.

Silk should not be soaked in water or treated with household detergents.

Yes, but gently.

Iron at low temperature , preferably with a protective cloth between the iron and the silk, avoiding direct steam.

Store it flat or rolled up in a soft place , away from direct light sources.

If necessary, light creases can be eliminated with a brief ironing at low temperature.

Yes. Perfumes, creams, and cosmetics can leave permanent marks on silk.

Apply them before putting on the twilly and let them dry.

Do not rub or use water.

Take it directly to a specialized silk laundry , indicating the type of stain.

Early intervention reduces the risk of permanent stains.

The 925 silver base and high-thickness plating are designed to last.

Slight variations in tone may appear over time: they are part of the nature of precious metals.

To maintain its brightness , minimal, sporadic care is sufficient: a soft cloth wiped lightly, only when necessary.

It is a richer and more resistant finish than common plating.

At MeVoy we use higher-than-standard deposits, designed to maintain color , brightness and definition over time, even with frequent use.

It is not recommended.

Water, perfumes, creams and chemicals can dull the surface over time.

We recommend wearing the jewel after skincare and removing it during the shower or bath .

No. The internal surfaces are finished and beveled to blend with the fabric without damaging it.

As with any precious accessory, it is advisable to avoid excessive tearing or twisting .

Yes . They are designed to be versatile :

• like a pendant on a chain
• as an ornamental detail on bags or ribbons
• as an element to be superimposed on other accessories

Their shape was created to accommodate silk, but is not limited to it.

The character.

• 18kt gold offers a warm, architectural radiance .
• Pure silver gives a clear, mirror-like reflection .

Both versions are hand-finished, piece by piece.

Yes .

We use only zirconia selected for its brilliance , cutting precision and chromatic stability .

Absolutely yes .

Each model is designed as an independent element, to be collected, combined or given as a gift, perfect even without silk .

Occasionally, use a soft, dry cloth , wiping the surface with gentle movements.

Avoid abrasive products or detergents completely.

Heavy-gauge plating is designed to last.

Slight variations in tone may appear over time: this is natural in precious metals. They do not alter the quality of the jewel, but rather tell the story of its life over time.

Avoid water, perfumes and cosmetics to preserve its shine.

Always store it in the MeVoy case , away from direct light, moisture and heat sources.

Store separately to avoid rubbing with other metals.

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna.

The latter allows you to divide the amount into several interest-free installments , with immediate approval at checkout.

If the option doesn't appear, it may not be available for your area or payment method.

Yes. Checkout is handled through certified platforms that use advanced encryption systems.

Payment data is never saved or shared.

Yes . An invoice can be requested when ordering by entering the necessary information in the dedicated section or by contacting us immediately after purchase .

Specific tax regulations may apply to some countries, which will be automatically displayed at checkout.

If your order hasn't shipped yet , we can change or cancel it.

Please contact us immediately at the support address listed on the Contact page: we will do our best to respond before processing.

During checkout, you'll find a field dedicated to promotional codes. Enter it before payment to immediately see the updated amount.

Please check that the email has not ended up in your Spam/Promotions folder.

If you can't find it, contact us : we'll check the status of your order and send you a new confirmation right away.

Yes. Each MeVoy product comes in its own dedicated packaging, designed to protect the item and enhance its presentation.

Yes. You can add a message to your cart and we'll print it on a premium MeVoy card at no additional cost.

The price will never be indicated inside the package.

Each order is prepared with care:

• MeVoy hard case
• authenticity card
• external packaging designed to protect the contents

The experience is designed to reflect the brand's attention to detail and sensitivity.

Yes . You can specify a delivery address other than your own and, if you wish, add a personalized message.

The order will be shipped without documents showing prices.

We ship throughout Italy and to selected European countries.

The updated list is visible at checkout : if your destination does not appear, it means that it is not yet available at the moment.

Orders are prepared within 24-48 business hours . Delivery usually takes place in:

• 1–3 working days in Italy
• 3–7 working days in Europe

During holidays or periods of high demand, there may be slight delays, but we guarantee maximum processing speed.

In Italy, shipping is free for all orders over 120 euros.

Below this threshold, the cost is automatically calculated at checkout based on the destination.

Shipping to Europe costs €14.99.

Yes. Once your package is handed over to the courier, you'll receive an email with a constantly updated tracking link .

The courier will make a second attempt or leave a note with instructions for scheduling a new delivery or collection at a dedicated location.

You can request it within 14 days of receiving it.

Contact us through the Contact page or reply to the order confirmation email: we'll guide you through the process.

Yes, except in the following cases:

• item damaged upon delivery
• item different from the one ordered

In these situations, the return is always free.

Yes. The exchange follows the same procedure as a return: once you receive the original product, you can choose a new item or request a credit to use later.

Contact us within 48 hours of arrival, attaching:

• product photo
• photo of the external and internal packaging
• order number

These steps allow us to immediately activate the procedure with the courier and guarantee you a prompt replacement or refund.

Yes. All MeVoy jewelry is covered by a 24-month warranty against manufacturing or material defects. The warranty does not cover:

• impact damage
• natural wear and tear
• alterations due to contact with water, cosmetics or chemical substances
• improper use

Silk does not have a formal guarantee, as with all luxury textile products.

However, if the twilly arrives damaged or with an obvious defect, we will replace it immediately.

Our customer service will assist you every step of the way.

For any questions, requests, or inquiries, please contact us via the Contact page: we'll analyze your situation and offer you the most appropriate solution.

If the defect is due to manufacturing, the product will be repaired or replaced free of charge .

To help us evaluate your item, we ask for detailed photos of the item and your order number.

Yes. Some services—such as polishing, assembly checks, or replating—can be performed by our artisan workshops.

If it is natural wear and tear or damage not covered by the warranty, the intervention can be carried out based on an estimate .

Each MeVoy creation features:

• hand-crafted finishes
• certified materials (Italian silk, 925 silver, high-thickness plating)
• proprietary markings and details
• original MeVoy packaging
• authenticity card

The quality of the materials and the precision of the workmanship are an integral part of the brand's identity.

We sell exclusively through:

• our official website
• any authorized resellers indicated on the dedicated page

We do not collaborate with unauthorized marketplaces.

Purchasing through official channels is the only way to guarantee authenticity, quality and access to support.

Yes. We offer a customization service upon request for those who want a unique piece.

It is possible to intervene on various aspects:

• choice of another noble material to replace silver
• replacement or choice of stones other than the standard ones
• internal or discreet engravings, designed according to the shape of the jewel

Each customization is evaluated and created by our artisan workshops.

Simply contact us using the form on the “MeVoy Customizations” page.

We will reply to you with:

• project feasibility
• estimated processing times
• detailed estimate

There are no predefined customizations: each request is studied individually.

It depends on the complexity.

A procedure can take from 2 to 8 weeks , as it is custom designed and made.

We prefer that each creation follows its own pace: this is how a truly unique piece is born.

No, made-to-order items cannot be returned or exchanged, except for manufacturing defects.

Not at the moment. Silk can't be altered without compromising its quality, but it's possible to match a personalized piece of jewelry to your favorite twilly.