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Gioiello di seta MeVoy worn with MeSilk in Como silk and Embrace in 925 silver
Scrunchie in seta di Como tra i capelli Irìsea La Magnetica
THE MUSES
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MeSilk MeVoy in Como silk worn as Gioiello di seta

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Privacy Policy

Last updated: May 28, 2026

MeVoy operates this store and website, including the information, content, features, tools, products, and services, in order to provide you, the customer, with an appropriate shopping experience (the "Services"). MeVoy is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or complete any other transaction through the Services, or when you communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understood what is described regarding the collection, use, and disclosure of your information.

The personal data we collect or process

When we use the term "personal data," we mean information that identifies you or is reasonably linked to you or another person. Personal data does not include information collected anonymously or de-identified so that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, based on your interaction with the Services, where you live, and to the extent permitted or required by applicable law:

  • Contact details including name, address, billing address, shipping address, telephone number, and email address.
  • Financial data including credit card, debit card, and financial account numbers, card payment data, financial account data, transaction details, method of payment, payment confirmation, and other payment details.
  • Account data including username, password, security questions, preferences, and settings.
  • Transaction data including items you view, add to cart, add to your wishlist, or purchase, return, exchange, or delete, and past transactions.
  • Communications with us including information you include in your communications with us, for example if you submit a dispute to customer support.
  • Device information including information about your device, browser, or connection network, IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, as well as how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;
  • Automatically through the Services including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to implement a particular technology and when they collect or process your personal data on your behalf;
  • From our partners or from third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

  • Provide, personalise, and improve the Services. We use your personal data to provide you with the Services, as well as to enforce our contract with you; process your payments; fulfil your orders; remember your preferences and items of interest; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and create a personalised shopping experience, for example through product recommendations linked to your purchases. This may include using your personal data to personalise and improve the Services.
  • Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising, and promotional communications by email, text message, or mail, and to show you online advertisements for products and services within our Services or on other websites, including based on items you previously purchased or added to your cart and other activity within the Services.
  • Security and fraud prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate, or take action against fraudulent, unlawful, unsafe, or harmful activity; and protect public safety and our services. By choosing to use the Services and register an account, you assume responsibility for protecting your credentials. We recommend that you do not share your username, password, or other access details with anyone.
  • Communications with you. We use your personal data to provide customer support; give you responses; offer effective services; and maintain our business relationship with you.
  • Legal reasons. We use your personal data in compliance with applicable law or in response to valid legal process, including requests from authorities or government agencies; to investigate or participate in depositions, potential or ongoing litigation, or other legal proceedings; to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, storage, fulfilment, and shipping).
  • With business and marketing partners to provide services and marketing advertisements to you. For example, we use Shopify to offer personalised ads with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their privacy policies. Depending on where you live, you may have the right to request that we not share your data to show you personalised marketing and advertising based on your online activity with different merchants and websites.
  • When you request or authorise us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy; in compliance with any legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce terms of service or policies; and to protect or defend the Services, our rights, and those of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data relating to your access to and use of the Services in order to offer and improve the Services for you. In order to offer and improve the Services for you, the data you submit to the Services will be transmitted to and shared with Shopify and third parties who may reside in countries other than your own. In addition, to help protect, grow, and improve your business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our store, as well as with other merchants and with Shopify. To provide such advanced features, Shopify may use personal data collected from your interactions with our store, as well as with other merchants and with Shopify itself. In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights relating to the use of your personal data for such purposes. For more information about how Shopify uses your personal data and the rights you may have, you can consult the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights relating to your personal data here Shopify Privacy Portal link.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you may be required to accept their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy and security of such sites, nor for the accuracy, truthfulness, or reliability of the information contained therein. Information you provide in public or semi-public contexts, including information you share on third-party social platforms, may also be viewed by other users of the Services and/or by users of those third-party platforms, without restrictions on its use by us or by third parties. The fact that we include such links does not imply any endorsement by us of the content of those platforms or of their owners or operators, except as disclosed in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with their personal data, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware of any "sharing" or "selling" (as such terms are defined under applicable law) of personal data of individuals under the age of 16.

Security and retention of data

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." In addition, data you send to us may not be secure during transmission. We recommend that you use only secure channels to communicate confidential or sensitive information to us.

The length of time we retain personal data depends on several factors, such as whether we need such data to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other contracts and policies.

Your rights and choices

Depending on where you live, you may have one or more of the personal data rights listed below. However, these rights are not absolute and may apply only in certain circumstances, and we may decline your request to the extent permitted by law.

  • Right of access/knowledge. You may have the right to request access to the personal data we hold about you.
  • Right to deletion. You may have the right to request deletion of the personal data we hold about you.
  • Right to correction. You may have the right to request correction of the personal data we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Management of communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or the orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the restrictions and limitations imposed by local law, you may exercise the following rights in addition to those mentioned above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of personal data for certain purposes.
  • Withdrawal of consent: Where your consent is required to process your personal data, you have the right to withdraw it. If you withdraw such consent, this will not affect the lawfulness of processing based on your consent before withdrawal.

You may exercise any of these rights where indicated in the Services or by contacting us using the details provided below. For more information on how Shopify uses your personal data and any rights you may have, including those relating to data processed by Shopify itself, you can visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. Before processing your requests, it may be necessary to verify your identity, within the limits permitted by applicable law. In accordance with applicable law, you may appoint an authorised agent to submit requests on your behalf in order to exercise your rights. Before accepting a request from an agent, we will ask them to provide proof that they have been authorised by you and we may ask you to verify your identity directly. We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details provided below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the competent authorities in the United Kingdom, unless the data transfer is to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory purposes. We will publish the updated Privacy Policy on the website, change the "Last updated" date, and issue a notice as required by applicable law.

Contact

If you have any questions about our privacy policies or this Privacy Policy, or if you wish to exercise any right to which you are entitled, call , send an email to info@mevoy.eu or contact us at Via D. Bernasconi 54, Cosio Valtellino, SO, 23013, IT For the purposes of applicable data protection laws, we are the data controller of your personal data.