Frequently asked questions

MeVoy silk products are designed and made in the silk district of Como, the cradle of Italian textile craftsmanship.

Each creation is born from the care of the fabric, the chromatic brilliance and specialized processes designed to enhance the soft, luminous and precious touch of silk.

Yes. MeVoy silk fabrics are OEKO-TEX Standard 100 certified, as indicated in the product data sheets.

This certification certifies that the fabric has been checked for the presence of harmful substances.

Yes. We try to represent each product as faithfully as possible, but silk thrives on natural reflections.

The perception of color can change based on the shooting light, the screen from which the images are viewed and the nature of the fabric itself. Slight variations in shade are considered normal and are part of the lively character of silk.

We only recommend professional treatment at laundries or dry cleaners specializing in the Care delicate fabrics.

Silk should not be machine washed, immersed in water or treated with household detergents. To preserve its softness, brilliance and colour, always indicate that it is 100% silk.

It depends on the product.

The MeSilk can be ironed very delicately, at low temperature, always using a protective cloth between the iron and silk and avoiding direct steam.

For accessories with volume, bows, internal elastics, fringes or structural details, such as scrunchies or future silk creations, we instead recommend avoiding direct ironing and relying on a professional treatment when necessary.

Store silk in a dry place, away from direct light, humidity and heat sources.

I MeSilk can be stored flat or rolled up softly. Accessories with volume, such as scrunchies, should not be compressed under heavy objects, to preserve their shape, softness and structure.

Yes. Perfumes, creams, sprays, lacquers, oils, cosmetics and alcoholic substances can alter or stain silk.

We recommend applying them before wearing the product and waiting until they are completely dry or absorbed.

Do not rub, do not wet and do not use household detergents.

Dabbing or treating the stain improperly could set it or alter the fiber. Contact a specialized laundry as soon as possible, indicating the type of stain and specifying that it is silk.

Yes. All silk accessories MeVoy share the same essential Care, but some details require specific attention.

A MeSilk should be stored flat or rolled up delicately. A scrunchie should be removed without pulling on the bow or ends and stored without compressing it. Any products with fringes, hems or structural details must be treated with the same attention to the shape as well as the fabric.

The MeSilk is the silk accessory MeVoy: a silk ribbon reinterpreted according to the language of the brand.

It was born as a versatile, light and transformable gesture. It can be worn alone or together with a Embrace, the MeVoy jewel, to give life to the Gioiello di Seta.

The MeSilk was created to accompany the personal expression of the wearer. It can become:

• an essential sign around the neck
• a color accent on the wrist or ankle
• an elegant gesture in the hair
• a detail that transforms the silhouette of a bag
• a bow on a belt, to define a waist or liven up a minimal look

And, of course, it can become whatever the creativity of those who choose it suggests.
Each node modifies the composition of the drawing: no gesture will ever be identical to the previous one.

The large variant (107 × 4.5 cm) allows for more fluid and articulated styling, ideal for more spectacular knots.
The small variant (73 × 4 cm) is designed for quicker and more creative gestures, wherever a style accent makes the difference.

Yes. The MeSilk can also be worn alone, in an essential, light and immediate way.

When combined with the Embrace, however, it becomes Gioiello di Seta: silk meets jewel and the knot acquires a new presence. They are two different gestures, but they share the same idea of ​​versatility and interpretative freedom.

The MeVoy scrunchie can be worn in your hair or on your wrist, as a small silk accent.

It can collect a low ponytail, give volume to a high ponytail, complete a soft chignon or secure a half ponytail with a more dramatic gesture. On the wrist it becomes a personal, light and immediate detail.

Each fold reveals a different part of the pattern, making each way of wearing it slightly different from the previous one.

Yes. The scrunchies take up the patterns of the MeVoy silk collections, reinterpreting them into a soft, immediate and recognizable hair accessory.

Each variant retains the character of its collection, but reveals it in a different way through volume, folds and movement.

Yes. The MeVoy scrunchie can also be worn on the wrist, as a small silk detail to carry with you.

It is a simple gesture, but capable of adding colour, character and continuity to the look.

Silk is naturally smooth and soft, and helps reduce friction compared to rougher materials. Our scrunchies are extremely more comfortable than other products on the market.

However, hold and comfort depend on the type of hair, the volume of the ponytail and the way in which the scrunchie is worn. We recommend always removing it delicately, without pulling the staple, the ends or the fibre.

The Gioiello di Seta is the meeting between MeSilk and Embrace.

The MeSilk is silk. The Embrace is the jewel. Together they create a new, modular and transformable accessory, designed to be worn in different ways and to give the knot a more precious, constructed and recognizable presence.

To create the Gioiello di Seta, insert the MeSilk into the Embrace, wind the silk according to the gesture you prefer and fix the knot in the desired point.

The Embrace accompanies the silk, defines its fall and transforms the knot into a jewellery detail.

Yes. MeSilk and Embrace can be purchased separately.

You can choose the silk first, then add the jewel, or directly compose your Gioiello di Seta by choosing the combination that best represents your style.

Each MeSilk can be combined with the compatible Embrace proposed by MeVoy.

The choice depends on the character you want to give to the whole: 18 kt gold adds warmth and brightness, while pure silver creates a sharper, fresher and more contemporary effect.

The Gioiello di Seta is composed of MeSilk and Embrace, which can be worn together according to the desired gesture.

The beauty of the system is precisely its freedom: you can knot it, move it, reinterpret it and create a composition every time different.

When provided on the site, the combined purchase of MeSilk and Embrace may include a special price on the set.

Any advantages, promotions or dedicated conditions are always indicated on the product page or directly in the cart..

The MeVoy jewels are all made of 925 sterling silver with high thickness finishes. In MeVoy we use deposits superior to the market standard, designed to maintain color, brightness and definition over time, even with frequent use.
The gold finish versions feature 18 kt vermeil gold plating while the silver finish ones are in pure silver.

Yes. All Embrace are made of nickel free 925 sterling silver, also suitable for those with sensitivity or allergies to common metals

The character.
The 18 kt gold offers a warm and architectural luminosity. Pure silver returns a clear and mirrored reflection. Both versions are finished by hand, piece by piece.

No, it is not recommended.
Water, perfumes, cleansing creams, alcohol, intense sweat and other substances can alter the surface of the jewel and its shine over time.
We recommend wearing the jewel after skincare and removing it during the shower or bath.

MeVoy jewellery is designed and finished with the utmost care to complement the fabric.
As with any precious accessory, avoid pulling, twisting or improper use.

Yes. At MeVoy we believe that versatility and modularity are essential concepts.
Some models can also be worn or used separately, for example as a pendant, ornamental detail or element to combine with other accessories.

Yes. We only use precious and semi-precious stones selected for their brilliance, cutting precision and chromatic stability.

Yes. Each Embrace can be purchased individually and is designed as an independent element, to collect, combine or give as a gift, perfect even without silk.

The 925 sterling silver base and heavy-gauge plating are designed to last.

Slight variations in tone may appear over time: they are part of the nature of precious metals.

To maintain its brightness, minimal, sporadic care is sufficient: a soft cloth wiped lightly, only when needed.

Occasionally use only a soft, dry cloth, using gentle motions. Avoid detergents, abrasive products, immersions and aggressive cleaning.

Yes. Although the MeVoy high thickness platings are designed to last, as with all plated or finished surfaces the appearance can evolve over time depending on frequency of use, contact with water, perfumes, cosmetics, sweat, friction and storage methods.
Proper maintenance helps preserve its brilliance for longer.
Slight variations in tone may appear over time: this is natural in precious metals. They do not alter the quality of the jewel, but tell of its life over time.

Store it in the MeVoy case, in a dry place, away from direct light, humidity and heat sources.
We recommend storing it separately from other accessories to limit micro scratches.

We accept credit and debit cards, including Visa, Mastercard and American Express, as well as PayPal, Apple Pay, Google Pay and Klarna.
Klarna allows you to split the amount into multiple interest-free installments, with immediate approval at checkout.
If the option does not appear, it may not be available for your area or for your chosen payment method.

Yes. Checkout is managed through certified platforms that use advanced encryption systems.

Payment data is never saved or shared by MeVoy.

During checkout you will find the field dedicated to promotional codes. Enter it before payment to immediately view the updated amount.

Check that the email did not end up in the Spam or Promotions folder. If you can't find it, contact us: we will check the status of your order and send you a new confirmation immediately.

If the order has not yet been shipped, we can modify or cancel it.
Write to us immediately at the support address indicated on the Contact page: we will do everything possible to intervene before processing.

Yes. The invoice can be requested at the time of ordering by entering the necessary data in the dedicated section or by contacting us immediately after purchase.
Specific tax regulations may apply to some countries, which will be indicated automatically at checkout.

Yes. Each MeVoy product is delivered in its own dedicated packaging.

Yes. In the cart you can enter a message that we will print on a MeVoy ticket, at no additional cost. The price will never be indicated inside the package.

Yes. You can indicate a delivery address other than yours when ordering.

We do not include price indications inside the package, except for documents necessary for tax or shipping reasons.

We ship throughout Italy and to a selection of European countries.
The updated list is visible at checkout: if your destination does not appear, it means that it is not yet available at the moment.

Orders are prepared within 24–48 working hours. Average delivery times are:

• 1–3 working days in Italy
• 3–7 working days in Europe

Slight delays may occur during holidays or periods of high demand, but we always process orders as quickly as possible.

In Italy shipping is free for all orders exceeding 120.00 euros. Below this threshold, the shipping cost is 7.00 euros.
For European shipments the applicable cost is 20.00 euros.

Yes. When the package is handed over to the courier, you will receive an email with the updated tracking link.

The courier will make a second delivery attempt or leave instructions for arranging a new delivery or collection at a designated point.

Yes. For online purchases, barring legal exceptions, you can exercise the right of withdrawal within 30 days of receiving the product.
The product must be returned intact, not used beyond what is necessary to verify its nature and characteristics, and complete with original packaging and accessories.

Contact us within 30 days of receipt via the Contact page or via the contact details indicated in the order confirmation. We will provide you with operating instructions.

In case of voluntary withdrawal, the return costs are borne by the customer, unless otherwise indicated on the site.
However, if the product arrived damaged, defective or not compliant with the order, the costs will be borne by us.

Yes. The exchange follows the return procedure: once you have received the original product, you can choose a new item or request a credit to use later.

Contact us within 48 hours of delivery, attaching:

• product photo
• photo of the external and internal packaging
• order number

These steps allow us to immediately activate the procedure with the courier and guarantee you a timely replacement or refund.

Yes. The products sold by MeVoy to consumers are covered by the 24-month legal guarantee of conformity, required by applicable legislation. The warranty covers defects in conformity existing at the time of delivery or which appear within the legal deadline.

The legal guarantee does not cover, among other cases:

• ordinary wear and tear;
• alterations due to water, perfumes, cosmetics, detergents or chemical substances;
• accidental damage, impacts or tears;
• improper use;
• failure to comply with care and storage instructions.

If the problem falls within the legal guarantee, we will, depending on the case and according to law, repair, replace, reduce the price or refund.

You can contact us via the Contact page for requests relating to orders, returns, verification of defects or product assistance.
We will evaluate each case and indicate the most appropriate solution.

In some cases yes. Interventions such as verification, polishing or aesthetic restoration can be evaluated by our laboratories.
If the problem is not covered by the warranty, the intervention can be proposed on a quote.

An authentic MeVoy product comes exclusively from our official channels or from authorized retailers possibly indicated by the brand.
Each creation has identifying characteristics of the brand, original packaging and materials consistent with the product description.

Through:

• the official website MeVoy
• any authorized resellers communicated by the brand

Purchasing through official channels is the correct way to also access after-sales assistance and support.

Yes. We offer a customization service on request for those who want a unique piece.
It is possible to intervene on various aspects:

• choice of other noble material to replace silver or for finishing
• replacement or choice of stones other than the standard ones
• internal or discreet engravings, designed according to the shape of the jewel

Each customization is evaluated and created by our artisan laboratories.

For private customers we do not modify MeSilk already produced, because silk cannot be altered without compromising quality, printing and finishing.
For special projects, capsules, boutiques, hotels or companies we can evaluate dedicated designs, exclusive palettes or customized combinations, based on quantity, timing and production feasibility.

You can contact us via the form on the page dedicated to customizations.
We will provide you with an answer on feasibility, times and estimate.

Depends on the complexity of the project. As a rough guide, it may take from 2 to 8 weeks.
We prefer that each creation follows its own time: this is how a truly unique piece is born.

No. Items made on request or clearly personalized are not subject to the right of withdrawal, except in cases of lack of conformity provided for by law.