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Gioiello di seta MeVoy worn with MeSilk in Como silk and Embrace in 925 silver
Scrunchie in seta di Como tra i capelli Irìsea La Magnetica
THE MUSES
LA MAISON
MeSilk MeVoy in Como silk worn as Gioiello di seta

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Terms and conditions of service

1. OVERVIEW

Welcome to MeVoy.

These Terms and Conditions of Service (“Terms”) govern access to and use of the website, the online store, and the related content, features, tools, products, and services offered by MeVoy (the “Services”).

In these Terms, the expressions “MeVoy”, “we”, “us”, and “our” refer to MEVOY S.R.L.. The website and online store are hosted on Shopify, a platform that enables us to offer the Services.

Access to the site, browsing, use of the Services and/or the purchase of products through our store implies acceptance of these Terms, as well as the additional policies referred to herein, including our Privacy Policy and, where applicable, our Shipping, Returns and Refunds Policy.

If you do not accept these Terms, you are invited not to use the Services.

 

2. SELLER DETAILS

The seller of the products and owner of the site is:

MEVOY S.R.L.
Via D. Bernasconi 54
23013 Cosio Valtellino (SO), Italy
Email: info@mevoy.eu
VAT No.: IT01090990142
REA: 82017

3. ACCESS TO THE SERVICES AND ACCOUNT

To use the Services or make purchases, you may be required to provide accurate, up-to-date and complete information, including personal details, shipping, billing and payment information.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for the activities carried out through your account. You undertake to inform us promptly in the event of any unauthorised use.

You may not assign, transfer or make your account available to third parties without our authorisation.

You declare that you are of legal age under the laws applicable in your country of residence or, if you are a minor, that you use the Services under the supervision and with the consent of the person exercising parental responsibility, where permitted.

 

4. PRODUCTS AND INFORMATION ON THE SITE

We make every effort to describe and represent the products accurately. However:

  • colours, shades and visual appearance may vary depending on the device, screen settings and lighting conditions;
  • natural materials, artisanal workmanship and finishes may present slight variations, which do not necessarily constitute defects;
  • indications relating to style, fit, aesthetic appearance, use and care are for informational purposes.

We reserve the right to modify at any time, without prior notice, descriptions, assortment, availability, images, prices and product features, without prejudice to orders already confirmed.

 

5. HANDCRAFTED NATURE AND NATURE OF THE PRODUCTS

MeVoy products may include elements crafted or finished by hand. Minor differences between one piece and another, small variations in tone, texture, finish, or material appearance are inherent to the nature of the product and do not in themselves constitute a flaw or defect.

For textile products, any colour differences compared with the images displayed online may also depend on the device used.

For jewellery and surface finishes, the durability of the aesthetic appearance may vary over time depending on use, contact with water, perfumes, cosmetics, sweat, chemical agents, friction, storage and maintenance. Normal changes resulting from use and ordinary wear do not automatically constitute a lack of conformity.

In any event, the consumer's rights under the applicable law remain unaffected, including the legal guarantee of conformity where applicable.

 

6. ORDERS AND CONCLUSION OF THE CONTRACT

The presentation of products on the site constitutes an invitation to treat and not a binding offer to the public.

By submitting an order, the customer makes an offer to purchase the selected products. The order shall be deemed received once it has been correctly transmitted through the site.

The sales contract is deemed concluded only when MeVoy sends an order acceptance confirmation. We reserve the right to refuse, cancel, or limit orders, for example in the event of:

  • product unavailability;
  • incomplete or incorrect data;
  • suspicion of fraudulent or irregular activity;
  • improper use of the site;
  • abnormal orders or orders incompatible with a normal personal purchasing purpose.

If the order is not accepted after payment, we will refund any amounts already collected in accordance with the technical timeframes of the payment method used.

 

7. PRICES, TAXES AND INVOICING

The prices indicated on the site are expressed in the currency published at the time of purchase.

Unless otherwise indicated, the prices shown to consumers for sales intended for Italy or the European Union are inclusive of VAT, where applicable. Any shipping costs, duties, local taxes or additional charges will be indicated before the order is completed or will remain the responsibility of the customer if applicable to extra-EU shipments.

We reserve the right to change prices at any time, it being understood that the customer will be charged the price indicated at the time the order is submitted, except in the case of evident material errors.

The customer undertakes to provide correct, complete and up-to-date billing and payment information.

 

8. PAYMENTS

Payment must be made using one of the methods made available at checkout.

Payments are processed through specialised third-party providers. MeVoy does not store the full details of payment instruments.

We reserve the right to refuse or cancel transactions should anomalies, inconsistencies, unauthorised use of payment instruments or risks of fraud arise.

 

9. Gift Card MeVoy

Gift Card MeVoy are issued in digital format and can be used exclusively on mevoy.eu.

Each Gift Card is valid for 12 months from the date of purchase and may also be used for multiple orders, until the available balance is exhausted. After the expiry date, any remaining balance may no longer be used.

Gift Cards are not convertible into cash, are not refundable in cash and may not be purchased using discount codes or promotions, unless otherwise indicated.

The Gift Card is sent by email to the purchaser or, if the gift option is selected, to the recipient indicated at the time of purchase. The customer is responsible for the accuracy of the email address entered.

The Gift Card is identified by a unique code. The code must be kept carefully and used exclusively at checkout on mevoy.eu.

Except as provided by applicable law, MeVoy is not responsible for the unauthorised use of the Gift Card if the code has been disclosed to third parties, lost, forwarded, or used by persons other than the intended recipient.

 

10. SHIPPING AND DELIVERY

The methods, costs and indicative shipping times are set out on the site and/or communicated during checkout.

Delivery times are indicative and do not constitute an essential guarantee, unless otherwise provided by the applicable law. We are not responsible for delays due to couriers, customs, force majeure events, strikes, temporary unavailability or other events beyond our reasonable control.

The risk of loss or damage to the product passes to the consumer at the time of delivery, pursuant to the applicable legislation.

For non-consumer customers or for cases other than those governed by mandatory consumer protection rules, risk and responsibility may pass at the time of consignment to the carrier.

 

11. RETURNS, WITHDRAWAL AND REFUND

The right of withdrawal, where applicable, and the conditions relating to returns, exchanges and refunds are governed by our Shipping, Returns and Refunds Policy, which forms an integral part of these Terms.

For consumers, the mandatory rights provided for by the applicable legislation remain unaffected, including rights regarding withdrawal and the legal guarantee of conformity.

Items made to order or clearly personalised may be excluded from the right of withdrawal, except where required by law.

The specific conditions indicated in the “Gift Card MeVoy” section apply to Gift Cards.

 

12. LEGAL GUARANTEE AND ASSISTANCE

For consumer customers, the legal guarantee of conformity provided for by the applicable legislation applies.

The legal guarantee covers defects in conformity existing at the time of delivery or becoming apparent within the statutory period. It does not cover, inter alia, ordinary wear and tear, accidental damage, improper use, failure to follow care instructions, alterations caused by water, perfumes, cosmetics, chemical substances or conditions incompatible with the nature of the product.

Any assistance requests may be sent to info@mevoy.eu.

 

13. INTELLECTUAL PROPERTY

All content available on the Services — including, by way of example, trademarks, logos, names, texts, images, photographs, illustrations, videos, graphic elements, designs, layouts, icons, files, editorial materials, and product content — is the property of MeVoy or the respective rights holders and is protected by applicable intellectual property laws.

Use of the Services is permitted exclusively for personal, lawful and non-commercial purposes. It is prohibited to copy, reproduce, distribute, modify, publish, transmit, extract, reuse or exploit in any form the contents of the site without prior written authorisation.

 

14. THIRD-PARTY TOOLS, SERVICES AND LINKS

The site may include tools, integrations, content or links to third-party sites and services. Such elements are provided for the user's convenience.

We do not control and are not responsible for the content, availability, functionality, security, terms or privacy policies of third-party sites or services. Access to such resources is at the user's own responsibility.

 

15. RELATIONSHIP WITH SHOPIFY

The site and online store are hosted on the Shopify platform, which enables us to offer the Services.

However, unless otherwise indicated, the sales contract relating to products purchased through our online store is entered into exclusively between the customer and MeVoy. Shopify is not the seller of the products offered by MeVoy and is not responsible to the customer for aspects of the sale that are attributable to MeVoy.

It remains understood that Shopify may process personal data in accordance with its own privacy policy and terms of service.

 

16. PRIVACY

The processing of personal data is governed by our Privacy Policy, available on the site and incorporated herein by reference.

By using the Services, you declare that you have read the Privacy Policy.

 

17. FEEDBACK, REVIEWS AND USER-SUBMITTED CONTENT

If you submit reviews, comments, ideas, suggestions, images, content or other materials relating to the Services or products ("Contributions"), you grant us, within the limits permitted by law, a non-exclusive, royalty-free, worldwide, reproducible and adaptable licence for purposes of publication, promotion, improvement of the Services and brand communication.

It is understood that:

  • the content must not be unlawful, offensive, defamatory, misleading or infringing upon the rights of others;
  • you must have the right to submit it;
  • we may remove it, moderate it or decline to publish it, at our discretion.

Unless otherwise agreed, we are not required to pay compensation for Contributions submitted voluntarily.

 

18. ERRORS, INACCURACIES AND AVAILABILITY

We reserve the right to correct at any time material errors, inaccuracies or omissions relating to descriptions, prices, promotions, shipping costs, delivery times and availability, including after submission of the order, without prejudice to the customer's right to a refund of any sums already paid in the event that the order cannot be fulfilled.

 

19. PROHIBITED USES

It is prohibited to use the Services:

  • for unlawful or fraudulent purposes;
  • in violation of laws, regulations or the rights of third parties;
  • to spread malware, viruses or harmful code;
  • to interfere with the operation of the site;
  • to collect personal data of other users without authorisation;
  • to carry out scraping, crawling, data extraction or unauthorised automated activities;
  • to circumvent security measures or technical limitations of the site;
  • to resell, commercially exploit or duplicate content and functionality of the site without authorisation.

We reserve the right to limit, suspend or terminate access to the Services in the event of a breach of these Terms.

 

20. AUTOMATED USE, BOTS AND AGENTS

It is prohibited to access the site or interact with the Services by means of bots, software agents, scripts, automated systems or unauthorised artificial intelligence tools where such tools circumvent technical limitations, simulate human behaviour, systematically collect data, impair the site's performance or interfere with the normal operation of the Services.

Any permitted automated uses must comply with our technical and legal instructions, where expressly authorised.

 

21. SUSPENSION AND TERMINATION

We may suspend or discontinue, even without prior notice, access to the Services or to certain functionalities of the site in the event of:

  • breach of these Terms;
  • unlawful, fraudulent or abusive use;
  • technical, security or maintenance requirements;
  • regulatory obligations or requests from an authority.

Obligations and rights accrued prior to the suspension or termination of the relationship shall remain unaffected.

 

22. DISCLAIMER OF WARRANTIES RELATING TO THE SITE

Except as provided by mandatory rules and except as expressly indicated for purchased products, the Services, the site and informational content are provided "as available".

We do not warrant that the site will always be available, error-free, compatible with every device or free from interruptions. The information on the site is of a general nature and may be updated or corrected at any time.

Nothing in these Terms excludes or limits the consumer's mandatory rights provided by law.

 

23. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MeVoy shall not be liable for indirect damages, consequential damages, loss of profit, loss of opportunity, loss of data, or other harm not directly attributable to our intentional misconduct or gross negligence.

In any event, nothing in these Terms excludes or limits liability in cases where such exclusion or limitation is not permitted by law, including the mandatory rights afforded to consumers.

 

24. INDEMNITY

You agree to indemnify and hold MeVoy harmless, to the extent permitted by law, from third-party claims, damages, costs, or demands arising from unlawful use of the Services, breaches of these Terms, or your infringement of third-party rights.

This clause does not apply in cases where liability arises from an act attributable to MeVoy.

 

25. SEVERABILITY

Should any provision of these Terms be held invalid, void or unenforceable, such provision shall be construed to the fullest extent permitted by law and the remaining provisions shall continue in full force and effect.

 

26. NO WAIVER

Any failure on our part to exercise a right under these Terms shall not constitute a waiver of such right.

 

27. ENTIRE AGREEMENT

These Terms, together with the policies and documents referred to herein, constitute the entire agreement between the customer and MeVoy in relation to the use of the Services and supersede any prior understandings on the same subject matter.

 

28. ASSIGNMENT

The customer may not assign or transfer to third parties any rights or obligations arising from these Terms without our written consent.

We may assign or transfer these Terms, or the related rights and obligations, in the context of corporate transactions, reorganisations, business transfers or for other organisational needs, in compliance with the applicable law.

 

29. GOVERNING LAW AND JURISDICTION

These Terms are governed by Italian law.

For consumer customers residing in the European Union, any mandatory rights recognised by the legislation of the country of residence, where applicable, remain unaffected.

For any dispute relating to the interpretation, validity or performance of these Terms:

  • if the customer acts in the capacity of a consumer, jurisdiction shall lie with the court provided for by the applicable consumer protection legislation;
  • in all other cases, exclusive jurisdiction shall lie with the court of Sondrio, unless otherwise required by mandatory law.

30. AMENDMENTS TO THE TERMS

We may update or amend these Terms at any time. The changes shall take effect from the date of publication on the site, unless otherwise required by law.

You are invited to consult this page periodically. Continued use of the Services after publication of the changes constitutes acceptance of the updated Terms, within the limits permitted by law.

 

31. CONTACTS

For questions relating to these Terms and Conditions of Service, you may contact us at:

Email: info@mevoy.eu
Address: Via D. Bernasconi 54, 23013 Cosio Valtellino (SO), Italy