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Terms and conditions of service

1. OVERVIEW

Welcome to MeVoy.
These Terms and Conditions of Service (“Terms”) govern your access to and use of the website, online store and related content, features, tools, products and services offered by MeVoy (the “Services”).
In these Terms, the terms “MeVoy”, “we”, “us” and “our” refer to MEVOY S.R.L.. The site and online store are hosted on Shopify, the platform that allows us to offer the Services.
Accessing the site, browsing, using the Services and/or purchasing products through our store entails acceptance of these Terms, as well as the additional policies referred to, including our Privacy Policy and, where applicable, our Shipping, Returns and Refunds Policy.
If you do not agree to these Terms, please do not use the Services.

2. SELLER DETAILS

The seller of the products and owner of the site is:

MEVOY S.R.L.
Via D. Bernasconi 54
23013 Cosio Valtellino (SO), Italy
Email: info@mevoy.eu
VAT number: IT01090990142
REA: SO-82017

3. ACCESS TO SERVICES AND ACCOUNTS

To use the Services or make purchases, you may be asked to provide correct, current and complete information, including personal, shipping, billing and payment information.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and activities that occur under your account. You undertake to inform us promptly in case of unauthorized use.
You may not assign, transfer or make your account available to any third party without our authorization.
You declare that you are of age according to the legislation applicable in your country of residence or, if a minor, that you use the Services under the supervision and with the consent of those exercising parental responsibility, where permitted.

4. PRODUCTS AND INFORMATION ON THE SITE

We make every effort to describe and represent products accurately. However:

  • colours, shades and visual performance may vary depending on the device, screen settings and lighting conditions;
  • natural materials, craftsmanship and finishes may present slight variations, which do not necessarily constitute defects;
  • the indications relating to style, fit, aesthetic performance, use and care are informative in nature.

We reserve the right to modify at any time, without prior notice, descriptions, assortment, availability, images, prices and characteristics of the products, without prejudice to orders already confirmed.

5. ARTISAN NATURE AND NATURE OF THE PRODUCTS

MeVoy products may include handcrafted or hand-finished elements. Slight differences between one piece and another, small variations in tone, texture, finish or performance of the material are part of the very nature of the product and do not in themselves constitute a flaw or defect.
For textile products, any color differences compared to the images displayed online may also depend on the device used.
For jewellery and surface finishes, the duration of the aesthetic appearance can vary over time depending on use, contact with water, perfumes, cosmetics, sweat, chemical agents, friction, conservation and maintenance. Normal evolutions due to use and ordinary wear do not automatically constitute a lack of conformity.
In any case, the consumer's rights provided for by applicable law remain unaffected, including the legal guarantee of conformity where applicable.

6. ORDERS AND CONCLUSION OF THE CONTRACT

The presentation of the products on the site constitutes an invitation to offer and not a binding offer to the public.
By sending the order, the customer makes a purchase proposal for the selected products. The order is considered received once correctly transmitted via the site.
The sales contract is considered concluded only when MeVoy sends a confirmation of acceptance of the order. We reserve the right to refuse, cancel or limit orders, for example in the case of:

  • unavailability of the product;
  • incomplete or incorrect data;
  • suspicion of fraudulent or irregular activity;
  • improper use of the site;
  • orders that are anomalous or incompatible with a normal personal purchasing purpose.

If the order is not accepted after payment, we will refund any amounts already collected according to the technical timing of the payment method used.

7. PRICES, TAXES AND BILLING

The prices indicated on the site are expressed in the currency published at the time of purchase.
Unless otherwise indicated, the prices displayed to the consumer for sales destined for Italy or the European Union are inclusive of VAT, where applicable. Any shipping costs, duties, local taxes or additional costs will be indicated before completing the order or will remain the responsibility of the customer if foreseen for non-EU shipments.
We reserve the right to change prices at any time, it being understood that the customer will be charged the price indicated at the time the order was sent, barring obvious material errors.
The customer undertakes to provide correct, complete and updated billing and payment information.

8. PAYMENTS

Payment must be made using one of the methods made available at checkout.
Payments are processed through specialized third-party providers. MeVoy does not store complete data of payment instruments.
We reserve the right to refuse or cancel transactions if anomalies, inconsistencies, unauthorized use of payment instruments or risks of fraud emerge.

9. MeVoy Gift Card

MeVoy Gift Card are issued in digital format and can be used exclusively on mevoy.eu.
Each Gift Card is valid for 12 months from the date of purchase and can also be used in multiple orders, until the available balance is exhausted. Once the validity period has expired, any remaining balance can no longer be used.
Gift Cards are not redeemable for cash, are not redeemable for cash and cannot be purchased through discount codes or promotions, unless otherwise indicated.
The Gift Card is sent via email to the buyer or, if the gift option is selected, to the recipient indicated at the time of purchase. The customer is responsible for the correctness of the email address entered.
The Gift Card is identified by a unique code. The code must be kept carefully and used exclusively at checkout on mevoy.eu.
Except as required by applicable law, MeVoy is not responsible for unauthorized use of the Gift Card if the code has been disclosed to a third party, lost, forwarded or used by anyone other than the intended recipient.

10. SHIPPING AND DELIVERY

The methods, costs and indicative shipping times are shown on the site and/or communicated during checkout.
Delivery times are indicative and do not constitute an essential guarantee, unless otherwise provided by applicable law. We are not responsible for delays due to couriers, customs, force majeure, strikes, temporary unavailability or other events beyond our reasonable control.
The risk of loss or damage to the product passes to the consumer at the time of delivery, in accordance with applicable law.
For non-consumer customers or for cases other than those governed by mandatory consumer protection regulations, risk and responsibility may transfer at the time of entrustment to the carrier.

11. RETURNS, WITHDRAWAL AND REFUND

The right of withdrawal, if applicable, and the conditions relating to returns, exchanges and refunds are governed by our Shipping, Returns and Refunds Policy, which forms an integral part of these Terms.
For consumers, the mandatory rights provided for by the applicable legislation remain unaffected, including the rights regarding withdrawal and legal guarantee of conformity.
Items made on request or clearly personalized may be excluded from the right of withdrawal, except in cases provided for by law.
For Gift Cards, the specific conditions indicated in the “MeVoy Gift Card” section apply.

12. LEGAL WARRANTY AND ASSISTANCE

For consumer customers, the legal guarantee of conformity provided for by the applicable legislation applies.
The legal guarantee covers defects in conformity existing at the time of delivery or which appear within the legal deadlines. It does not cover, among other things, ordinary wear and tear, accidental damage, improper use, failure to follow care instructions, alterations due to water, perfumes, cosmetics, chemicals or conditions not compatible with the nature of the product.
Any requests for assistance can be sent to info@mevoy.eu.

13. INTELLECTUAL PROPERTY

All content on the Services — including, without limitation, trademarks, logos, names, text, images, photographs, illustrations, videos, graphics, designs, layouts, icons, files, editorial materials and product content — are the property of MeVoy or their respective owners and are protected by applicable intellectual property law.
Use of the Services is permitted exclusively for personal, lawful and non-commercial purposes. It is prohibited to copy, reproduce, distribute, modify, publish, transmit, extract, reuse or exploit the contents of the site in any form without prior written authorization.

 

14. THIRD PARTY TOOLS, SERVICES AND LINKS

The Site may include tools, integrations, content, or links to third-party sites and services. These items are provided for your convenience.
We do not control and are not responsible for the content, availability, functionality, security, terms, or privacy policies of third-party sites or services. Access to these resources is under the responsibility of the user.

15. RELATIONSHIP WITH SHOPIFY

The site and online store are hosted on the Shopify platform, which allows us to offer the Services.
However, unless otherwise indicated, the sales contract relating to products purchased through our online store is exclusively between the customer and MeVoy. Shopify is not the seller of the products offered by MeVoy and is not responsible to the customer for aspects of the sale that are part of MeVoy.
It is understood that Shopify may process personal data in accordance with its privacy policy and terms of service.

16. PRIVACY

The processing of personal data is governed by our Privacy Policy, available on the site and to be referred to herein.
By using the Services, you declare that you have read the Privacy Policy.

17. FEEDBACK, REVIEWS AND USER SUBMITTED CONTENT

If you submit reviews, comments, ideas, suggestions, images, content or other materials relating to the Services or products (“Submissions”), you grant us, to the extent permitted by law, a non-exclusive, royalty-free, worldwide, reproducible and adaptable license for purposes of publication, promotion, improvement of the Services and brand communication.
It is understood that:

  • the content must not be illegal, offensive, defamatory, deceptive or harmful to the rights of others;
  • you must have the right to send it;
  • we may remove it, moderate it or not publish it, at our discretion.

Unless otherwise agreed, we are not required to pay compensation for spontaneously submitted Submissions.

18. ERRORS, INACCURACIES AND AVAILABILITY

We reserve the right to correct material errors, inaccuracies or omissions relating to descriptions, prices, promotions, shipping costs, delivery times and availability at any time, even after sending the order, without prejudice to the customer's right to reimbursement of any sums already paid in the event of impossibility of executing the order.

19. PROHIBITED USES

It is prohibited to use the Services:

  • for illicit or fraudulent purposes;
  • in violation of any law, regulation or third party rights;
  • to spread malware, viruses or harmful code;
  • to interfere with the operation of the site;
  • to collect personal data of other users without authorization;
  • to engage in unauthorized scraping, crawling, data extraction or automated activities;
  • to circumvent security measures or technical limitations of the site;
  • to resell, commercially exploit, or duplicate content and functionality of the site without authorization.

We reserve the right to limit, suspend or terminate your access to the Services if you violate these Terms.

20. AUTOMATIC USE, BOT AND AGENTS

It is prohibited to access the site or interact with the Services using bots, software agents, scripts, automated systems or unauthorized artificial intelligence tools, if such tools circumvent technical limitations, simulate human behavior, collect data in a systematic way, compromise the performance of the site or interfere with the normal functioning of the Services.
Any permitted automated uses must comply with our technical and legal instructions, where expressly authorized.

21. SUSPENSION AND TERMINATION

We may suspend or terminate, even without notice, your access to the Services or certain features of the site in the event of:

  • violation of these Terms;
  • illicit, fraudulent or abusive use;
  • technical, safety or maintenance needs;
  • regulatory obligations or requests from the authority.

The obligations and rights accrued before the suspension or termination of the relationship remain unaffected.

22. DISCLAIMER OF WARRANTIES ON THE SITE

Except as provided by mandatory regulations and except as expressly indicated for the products purchased, the Services, the site and the information contents are provided "as available".
We do not guarantee that the site will always be available, error-free, compatible with all devices or free from interruptions. The information on the site is general in nature and may be updated or corrected at any time.
Nothing in these Terms excludes or limits the mandatory rights of the consumer provided by law.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MeVoy will not be liable for indirect, consequential damages, loss of profit, loss of opportunity, loss of data or other harm not directly attributable to our intentional or grossly negligent infringement.
In any case, nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law, including mandatory consumer rights.

24. INDEMNIFICATION

You agree to indemnify and hold harmless MeVoy, to the extent permitted by law, from any third party claims, damages, costs or demands arising from your unlawful use of the Services, violations of these Terms, or your violation of any third party rights.
This clause does not apply in cases where the liability depends on facts attributable to MeVoy.

25. SEVERABILITY

If any provision of these Terms is held to be invalid, void or unenforceable, such provision will be construed to the fullest extent permitted by law and the remaining provisions will continue in full force and effect.

26. FAILURE TO WAIVE

Any failure by us to exercise a right under these Terms does not constitute a waiver of that right.

27. ENTIRE AGREEMENT

These Terms, together with the policies and documents referenced herein, constitute the entire agreement between the customer and MeVoy in relation to the use of the Services and replace any previous agreements on the same subject matter.

28. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms to any third party without our written consent.
We may assign or transfer these Terms, or your rights and obligations, as part of a corporate transaction, reorganization, business sale or other organizational need, in accordance with applicable law.

29. APPLICABLE LAW AND JURISDICTION

These Terms are governed by Italian law.
For consumer customers resident in the European Union, any mandatory rights recognized by the legislation of the country of residence remain unaffected, where applicable.
For any dispute relating to the interpretation, validity or enforcement of these Terms:

  • if the customer acts as a consumer, the court provided for by the applicable consumer protection legislation will be competent;
  • in other cases, the Court of Sondrio will have exclusive jurisdiction, unless otherwise required by mandatory law.

30. CHANGES TO THE TERMS

We may update or modify these Terms at any time. The changes will take effect from the date of publication on the site, unless otherwise required by law.
We invite you to consult this page periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms, to the extent permitted by law.

31. CONTACTS

For questions regarding these Terms and Conditions of Service you can contact us at:

Email: info@mevoy.eu
Address: Via D. Bernasconi 54, 23013 Cosio Valtellino (SO), Italy