Frequently asked questions

MeVoy silk products are designed and made in the Como silk district, the cradle of Italian textile craftsmanship.

Each creation is born from careful attention to the fabric, vibrant color brilliance, and specialized processes designed to enhance the soft, luminous, and precious feel of silk.

Yes. MeVoy silk fabrics are OEKO-TEX Standard 100 certified, as indicated on the product pages.

This certification confirms that the fabric has been tested for the presence of harmful substances.

Yes. We strive to represent each product as faithfully as possible, but silk is alive with natural reflections.

The perception of color can vary depending on the lighting in the shot, the screen used to view the images, and the very nature of the fabric. Slight variations in shade should be considered normal and are part of silk's living character.

We recommend professional treatment only at laundries or dry cleaners specializing in the care of delicate fabrics.

Silk must not be machine washed, soaked in water, or treated with household detergents. To preserve its softness, sheen, and color, always specify that it is 100% silk.

It depends on the product.

MeSilk items can be ironed very gently, at a low temperature, always using a protective cloth between the iron and the silk and avoiding direct steam.

For accessories with volume, bows, internal elastic, fringes, or structural details, such as Scrunchies or future silk creations, we recommend avoiding direct ironing and relying on professional treatment when necessary.

Store silk in a dry place, away from direct light, humidity, and heat sources.

MeSilk can be stored flat or gently rolled up. Voluminous accessories, such as Scrunchies, should not be compressed under heavy objects, to preserve their shape, softness, and structure.

Yes. Perfumes, creams, sprays, hairsprays, oils, cosmetics, and alcohol-based substances can alter or stain silk.

We recommend applying them before wearing the product and waiting until they are completely dry or absorbed.

Do not rub, do not wet, and do not use household detergents.

Blotting or treating the stain improperly could set it or damage the fiber. Contact a specialist dry cleaner as soon as possible, stating the type of stain and specifying that the fabric is silk.

Yes. All MeVoy silk accessories share the same essential care, but some details require specific attention.

A MeSilk should be stored flat or gently rolled. A Scrunchie should be removed without pulling the bow or the ends and stored without crushing it. Any products with fringes, hems, or structural details should be handled with the same care for their shape as for the fabric.

MeSilk is the MeVoy silk accessory: a silk ribbon reinterpreted through the brand’s language.

It was created as a versatile, lightweight, and transformable gesture. It can be worn on its own or together with an Embrace, the MeVoy jewel, to bring the Gioiello di seta to life.

MeSilk was created to accompany the personal expression of the person wearing it. It can become:

• an essential touch around the neck
• a pop of color on the wrist or ankle
• an elegant gesture in the hair
• a detail that transforms the silhouette of a bag
• a bow on a belt, to define the waist or enliven a minimal look

And, of course, it can become whatever the creativity of the person who chooses it suggests.
Every knot changes the composition of the pattern: no gesture will ever be identical to the one before.

The large version (107 × 4,5 cm) allows for more fluid and elaborate styling, ideal for more striking knots.
The small version (73 × 4 cm) is designed for quicker, more creative gestures, wherever a touch of style makes the difference.

Yes. MeSilk can also be worn on its own, in an essential, lightweight, and immediate way.

Paired with Embrace, however, it becomes Gioiello di seta: silk meets jewelry and the knot takes on a new presence. They are two different gestures, but they share the same idea of versatility and interpretive freedom.

The Scrunchie MeVoy can be worn in your hair or on your wrist, as a small silk accent.

It can hold a low ponytail, add volume to a high ponytail, complete a soft chignon, or secure a half-up style with a more dramatic touch. On the wrist, it becomes a personal detail, light and effortless.

Every fold reveals a different part of the pattern, making each way of wearing it slightly different from the last.

MeVoy Scrunchies are available in two sizes: Small and Large.

The Small size is more minimal and discreet, ideal for everyday use, a low ponytail, a half-up hairstyle, or to be worn on the wrist.

The Large size has more volume and presence, designed for those who want a more dramatic and visible effect in the hair.

Yes. The Scrunchies echo the patterns of the MeVoy silk collections, reinterpreting them in a soft, immediate, and distinctive hair accessory.

Each variation retains the character of its collection, but reveals it differently through volume, folds, and movement.

Yes. The MeVoy Scrunchie can also be worn on the wrist, as a small silk detail to carry with you.

It’s a simple gesture, yet able to add color, character, and continuity to the look.

Silk is naturally smooth and soft, and helps reduce friction compared to rougher materials. Our Scrunchies are extremely more comfortable than other products on the market.

However, hold and comfort depend on your hair type, the volume of your ponytail, and how the Scrunchie is worn. We recommend always removing it gently, without pulling the bow, the ends, or the fabric.

The Gioiello di seta is the meeting point between MeSilk and Embrace.

MeSilk is the silk. Embrace is the jewel. Together, they create a new, modular, transformable accessory, designed to be worn in different ways and to give the knot a more precious, structured, and distinctive presence.

To create the Gioiello di seta, insert the MeSilk into the Embrace, wrap the silk using the gesture you prefer, and secure the knot where desired.

The Embrace complements the silk, defines its drape, and transforms the knot into a jewelry detail.

Yes. MeSilk and Embrace can be purchased separately.

You can choose the silk first, then add the jewel, or create your Gioiello di seta directly by choosing the combination that best reflects your style.

Each MeSilk can be paired with the compatible Embrace options offered by MeVoy.

The choice depends on the character you want to give the overall look: 18 kt gold adds warmth and radiance, while pure silver creates a cleaner, fresher, more contemporary effect.

Gioiello di seta is made up of MeSilk and Embrace, which can be worn together in whatever way you choose.

The beauty of the system lies precisely in its freedom: you can tie it, move it, reinterpret it, and create a different composition every time.

When provided for on the website, the combined purchase of MeSilk and Embrace may include a special set price.

Any benefits, promotions, or dedicated conditions are always indicated on the product page or directly in the cart.

All MeVoy jewelry is made of 925 silver with high-thickness finishes. At MeVoy, we use deposits above the market standard, designed to maintain color, brightness, and definition over time, even with frequent use.
The gold-finish versions feature 18 kt vermeil gold plating, while the silver-finish versions are in pure silver.

Yes. All Embrace are made of nickel-free 925 silver, also suitable for those with sensitivities or allergies to common metals

Character.
18 kt gold offers a warm, architectural luminosity. Pure silver delivers a crisp, mirror-like reflection. Both versions are hand-finished, piece by piece.

No, it is not recommended.
Water, perfumes, cleansing creams, alcohol, heavy sweating, and other substances can alter the surface of the jewelry over time and its shine.
We recommend wearing the jewelry after skincare and removing it while showering or bathing.

MeVoy jewelry is designed and finished to complement the fabric with the utmost care.
As with any precious accessory, we still recommend avoiding pulls, twisting, and improper use.

Yes. At MeVoy, we believe that versatility and modularity are essential concepts.
Some models can also be worn or used separately, for example as a pendant, ornamental detail, or element to pair with other accessories.

Yes. We use only precious and semi-precious stones selected for their brilliance, precision of cut, and color stability.

Yes. Each Embrace can be purchased individually and is designed as a standalone item, to collect, combine, or give as a gift, perfect even without silk.

The 925 silver base and the thick plating are designed to last.

Slight variations in tone may appear over time: they are part of the nature of precious metals.

To maintain its shine, only minimal, occasional care is needed: a soft cloth gently passed over it, only when necessary.

Use only a soft, dry cloth occasionally, with gentle movements. Avoid detergents, abrasive products, soaking, and harsh cleaning.

Yes. Although MeVoy high-thickness plating is designed to last, as with all plated or finished surfaces, its appearance may evolve over time depending on frequency of use, contact with water, perfumes, cosmetics, sweat, friction, and storage conditions.
Proper care helps preserve its shine for longer.
Slight variations in tone may appear over time: this is natural in precious metals. They do not affect the quality of the jewelry, but tell the story of its life over time.

Store it in the MeVoy case, in a dry place, away from direct light, humidity, and heat sources.
We recommend storing it separately from other accessories to limit micro-scratches.

We accept credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, Google Pay, and Klarna.
Klarna lets you split the amount into multiple interest-free installments, with instant approval at checkout.
If the option does not appear, it may not be available in your area or for the selected payment method.

Yes. Checkout is handled through certified platforms that use advanced encryption systems.

Payment data is never stored or shared by MeVoy.

During checkout, you will find the field for promotional codes. Enter it before payment to immediately see the updated amount.

Check that the email hasn’t ended up in your Spam or Promotions folder. If you can’t find it, contact us: we’ll check the status of your order and immediately send you a new confirmation.

If the order has not yet been shipped, we can modify or cancel it.
Write to us immediately at the support address listed on the Contacts page: we will do everything possible to act before processing.

Yes. An invoice can be requested at the time of ordering by entering the necessary details in the dedicated section or by contacting us immediately after purchase.
For some countries, specific tax regulations may apply, which will be indicated automatically at checkout.

Yes. Every MeVoy product is delivered in its dedicated packaging.

Yes. In the cart, you can enter a message that we will print on a MeVoy card at no extra cost. The price will never be indicated inside the package.

Yes. You can specify a delivery address different from your own when placing your order.

We do not include pricing information inside the package, except for documents required for tax or shipping purposes.

We ship throughout Italy and to a selection of European countries.
The updated list is visible at checkout: if your destination does not appear, it means it is not yet available at the moment.

Orders are prepared within 24/48 working hours. Delivery takes on average:

• 1–3 working days in Italy
• 3–7 working days in Europe

During holiday periods or times of high demand, slight delays may occur, but on our end we guarantee the fastest possible processing.

In Italy, shipping is free for all orders over 120,00 euro. Below this threshold, shipping costs 7,00 euro.
For European shipments, the applicable cost is 20,00 euro.

Yes. When the package is handed over to the courier, you will receive an email with the updated tracking link.

The courier will make a second delivery attempt or leave a notice with instructions for scheduling a new delivery or collection at a designated pickup point.

Yes. For online purchases, except where otherwise provided by law, you may exercise your right of withdrawal within 30 days of receiving the product.
The product must be returned intact, unused beyond what is necessary to verify its nature and characteristics, and complete with its original packaging and accessories.

Contact us within 30 days of receipt via the Contact page or using the details provided in the order confirmation. We will provide you with the necessary instructions.

In the event of a voluntary return, return shipping costs are the responsibility of the customer, unless otherwise indicated on the website.
If, however, the product arrived damaged, defective, or not as ordered, the costs will be covered by us.

Yes. The exchange follows the return procedure: once the original product has been received, you can choose a new item or request a credit to use later.

Contact us within 48 hours of delivery, attaching:

• photos of the product
• photos of the outer and inner packaging
• order number

These steps allow us to immediately start the procedure with the courier and ensure a prompt replacement or refund.

Yes. Products sold by MeVoy to consumers are covered by the 24-month legal guarantee of conformity, as provided for by the applicable legislation. The guarantee covers defects of conformity existing at the time of delivery or that appear within the statutory period.

The legal warranty does not cover, among other cases:

• normal wear and tear;
• damage caused by water, perfumes, cosmetics, detergents, or chemical substances;
• accidental damage, impacts, or tears;
• improper use;
• failure to follow care and storage instructions.

If the issue is covered by the legal warranty, we will provide, as appropriate and in accordance with the law, repair, replacement, a price reduction, or a refund.

You can contact us via the Contact page for requests regarding orders, returns, defect verification, or product assistance.
We will assess each case and indicate the most suitable solution.

In some cases, yes. Services such as inspection, polishing, or cosmetic restoration may be assessed by our workshops.
If the issue is not covered by the warranty, the service may be offered upon quotation.

An authentic MeVoy product comes exclusively from our official channels or from authorized retailers indicated by the brand, where applicable.
Each creation features identifying brand characteristics, original packaging, and materials consistent with the product description.

Through:

• the official MeVoy website
• any authorized retailers communicated by the brand

Purchasing through official channels is also the proper way to access after-sales assistance and support.

Yes. We offer a customization service on request for those who want a unique piece.
It is possible to make changes to various aspects:

• choice of another precious material instead of silver or for the finish
• replacement or selection of stones different from the standard ones
• internal or discreet engravings, designed according to the shape of the jewelry

Each customization is assessed and created by our artisan workshops.

At the moment, we do not offer a standard customization service for silk products.

Any special requests can only be considered for dedicated projects.

You can contact us using the form on the page dedicated to customizations.
We will provide you with a response regarding feasibility, timing, and a quote.

It depends on the complexity of the project. As a guideline, it may take from 2 to 8 weeks.
We prefer each creation to follow its own timeline: that's how a truly unique piece comes to life.

No. Items made to order or clearly personalized are not subject to the right of withdrawal, except in cases of lack of conformity provided for by law.