Frequently asked questions

MeVoy silk pieces are designed and made in the Como silk district, the home of Italian textile craftsmanship.

Each piece begins with care for the cloth, the depth of its colour and specialist finishing chosen to bring out the soft, luminous and precious handle of silk.

Yes. MeVoy silks are certified to OEKO-TEX Standard 100, as stated on each product page.

The certification confirms that the fabric has been tested for harmful substances.

Yes. We aim to show every product as faithfully as possible, but silk lives on natural reflections.

How a colour reads can change depending on the light in the shot, the screen you are viewing it on and the nature of the fabric itself. Slight variations in tone are normal and part of the living character of silk.

We recommend professional treatment only, at a dry cleaner specialising in delicate fabrics.

Silk must not be machine washed, soaked in water or treated with household cleaners. To preserve its softness, shine and colour, always state that it is 100% silk.

It depends on the product.

MeSilk pieces can be ironed very gently at a low temperature, always with a pressing cloth between the iron and the silk and without direct steam.

For accessories with volume, bows, inner elastics, fringing or structural details, such as scrunchies or future silk creations, we advise against direct ironing and recommend professional treatment where needed.

Keep silk in a dry place, away from direct light, humidity and heat sources.

MeSilk pieces can be stored flat or loosely rolled. Accessories with volume, such as scrunchies, shouldn't be pressed under heavy objects, so they keep their shape, softness and structure.

Yes. Perfumes, creams, sprays, hairspray, oils, cosmetics and alcohol-based substances can alter or stain silk.

Apply them before putting the piece on and wait until they are completely dry or absorbed.

Don't rub, don't wet it and don't use household cleaners.

Blotting or treating the stain incorrectly could set it or damage the fibre. Take the piece to a specialist dry cleaner as soon as you can, describing the type of stain and making clear that it is silk.

Yes. All MeVoy silk accessories share the same essential care, but some details call for particular attention.

A MeSilk should be stored flat or loosely rolled. A scrunchie should be removed without pulling the bow or the ends, and stored without being compressed. Pieces with fringing, hems or structural details need the same attention to shape as to fabric.

The MeSilk is MeVoy's silk accessory: a narrow silk band reinterpreted in the brand's own language.

It was created as a versatile, light and transformable gesture. It can be worn on its own or together with an Embrace, the MeVoy jewel, to create the Gioiello di Seta.

The MeSilk is made to follow the personal expression of whoever wears it. It can become:

• a pared-back mark at the neck
• an accent of colour at the wrist or ankle
• an elegant gesture in the hair
• a detail that transforms the silhouette of a bag
• a bow on a belt, to define a waist or lift a minimal look

And, of course, whatever else the creativity of the person choosing it suggests.
Every knot changes the composition of the design: no gesture is ever identical to the last.

The large version (107 × 4.5 cm) allows more fluid, more elaborate styling and suits more striking knots.
The small version (73 × 4 cm) is made for quicker, more playful gestures — wherever an accent of style makes the difference.

Yes. The MeSilk can be worn on its own — pared back, light and immediate.

Paired with an Embrace it becomes a Gioiello di Seta: silk meets jewellery and the knot takes on a new presence. Two different gestures that share the same idea of versatility and freedom of interpretation.

The MeVoy scrunchie can be worn in the hair or on the wrist, as a small accent of silk.

It can hold a low ponytail, give volume to a high one, finish a soft chignon or secure a half-up style with more presence. On the wrist it becomes a personal detail — light and immediate.

Every fold reveals a different part of the print, making each way of wearing it slightly different from the last.

Yes. The scrunchies take the prints from MeVoy's silk collections and reinterpret them in a soft, immediate and recognisable hair accessory.

Each version keeps the character of its collection but reveals it differently, through volume, folds and movement.

Yes. The MeVoy scrunchie can also be worn on the wrist, as a small piece of silk to carry with you.

A simple gesture, but one that adds colour, character and continuity to a look.

Silk is naturally smooth and soft, and reduces friction compared with rougher materials. Our scrunchies are considerably more comfortable than most of what is on the market.

Hold and comfort do, however, depend on hair type, the volume of the ponytail and the way the scrunchie is worn. Always remove it gently, without pulling the bow, the ends or the fabric.

The Gioiello di Seta is where MeSilk and Embrace meet.

The MeSilk is the silk. The Embrace is the jewel. Together they create a new accessory — modular and transformable, made to be worn in different ways and to give the knot a more precious, more considered and more recognisable presence.

To create your Gioiello di Seta, slide the MeSilk through the Embrace, wrap the silk in whichever way you prefer and set the knot where you want it.

The Embrace accompanies the silk, shapes how it falls and turns the knot into a piece of jewellery.

Yes. MeSilk and Embrace can be bought separately.

You can start with the silk and add the jewel later, or compose your Gioiello di Seta straight away by choosing the pairing that best reflects your style.

Every MeSilk can be paired with the compatible Embrace pieces offered by MeVoy.

The choice comes down to the character you want to give the whole: 18 ct gold adds warmth and glow, while pure silver creates a crisper, cooler, more contemporary effect.

The Gioiello di Seta is made up of a MeSilk and an Embrace, which can be worn together according to the gesture you have in mind.

The beauty of the system lies exactly in that freedom: knot it, move it, reinterpret it and create a different composition every time.

Where offered on the site, buying a MeSilk and an Embrace together may include a special price on the set.

Any benefits, promotions or dedicated terms are always shown on the product page or directly in the cart.

All MeVoy jewellery is made from sterling silver 925 with heavy finishes. We work with deposits above the market standard, designed to hold colour, shine and definition over time, even with frequent wear.
Gold versions carry 18 ct gold vermeil plating, while silver versions are in pure silver.

Yes. Every Embrace is made from nickel-free sterling silver 925, suitable also for those with sensitivities or allergies to common metals.

Character.
18 ct gold gives a warm, architectural glow. Pure silver returns a crisp, mirror-like reflection. Both versions are finished by hand, piece by piece.

No, we'd advise against it.
Water, perfumes, cleansing creams, alcohol, heavy perspiration and other substances can alter the surface and shine of the piece over time.
We recommend putting the jewel on after your skincare and taking it off in the shower or bath.

MeVoy jewellery is designed and finished to accompany the fabric with the greatest possible care.
As with any precious accessory, we still recommend avoiding pulling, twisting and improper use.

Yes. At MeVoy, versatility and modularity are central ideas.
Some designs can also be worn or used separately — as a pendant, as an ornamental detail or as an element to pair with other accessories.

Yes. We use only precious and semi-precious stones selected for brilliance, precision of cut and colour stability.

Yes. Every Embrace can be bought on its own and is designed as an independent piece — to collect, combine or give, and perfect even without silk.

The sterling silver 925 base and the heavy plating are made to last.

Slight shifts in tone may appear over time: that is the nature of precious metals.

To keep the shine, minimal and occasional care is enough: a soft cloth passed lightly, only when needed.

Occasionally use a soft, dry cloth with gentle movements. Avoid detergents, abrasive products, soaking and harsh cleaning.

Yes. Although MeVoy's heavy plating is made to last, as with any plated or finished surface the appearance can evolve over time depending on how often it is worn and on contact with water, perfumes, cosmetics, perspiration, friction and how it is stored.
Proper care keeps the shine for longer.
Slight shifts in tone may appear over time: this is natural in precious metals. They do not affect the quality of the piece — they tell the story of its life.

Keep it in its MeVoy pouch, in a dry place away from direct light, humidity and heat sources.
We recommend storing it separately from other accessories to limit fine scratches.

We accept credit and debit cards, including Visa, Mastercard and American Express, as well as PayPal, Apple Pay, Google Pay and Klarna.
Klarna lets you split the amount into interest-free instalments, with immediate approval at checkout.
If an option does not appear, it may not be available in your region or for the payment method you have chosen.

Yes. Checkout is handled by certified platforms using advanced encryption.

Payment details are never stored or shared by MeVoy.

At checkout you'll find the field for promotional codes. Enter it before paying to see the updated total straight away.

Please check that the email hasn't landed in your Spam or Promotions folder. If you still can't find it, write to us: we'll check the status of your order and send a new confirmation straight away.

As long as the order hasn't shipped, we can change or cancel it.
Write to us straight away at the support address on the Contact page: we'll do everything we can before it goes into processing.

Yes. You can request an invoice when placing your order by entering the necessary details in the relevant section, or by writing to us straight after your purchase.
Some countries apply specific tax rules, which are shown automatically at checkout.

Yes. Every MeVoy product is delivered in its own dedicated packaging.

Yes. In the cart you can enter a message that we will print on a MeVoy card, at no extra cost. The price never appears inside the packaging.

Yes. You can enter a delivery address different from your own when placing the order.

We don't include any price information inside the parcel, other than documents required for tax or shipping purposes.

We ship to all 27 countries of the European Union, as well as Monaco and San Marino.
The up-to-date list appears at checkout: if your destination isn't shown, it isn't available yet.

We prepare orders within the next working day. Once the parcel is with the courier, delivery takes on average:

• 1–3 working days in Italy
• 3–7 working days in the European Union, Monaco and San Marino

Slight delays are possible over holidays or in periods of high demand, but we always process your order as quickly as we can.

Within Italy shipping is free on all orders of €120 or more. Below that threshold it costs €7.
For deliveries to the other countries of the European Union, Monaco and San Marino, shipping costs €20.

Yes. As soon as the parcel is handed to the courier you'll receive an email with the current tracking link.

The courier will make a second attempt or leave a card with instructions for arranging a new delivery or collecting the parcel from a pickup point.

Yes. For online purchases, subject to exceptions provided by law, you may withdraw within 30 days of receiving the product.
It must be returned intact, used no more than necessary to establish its nature and characteristics, and complete with its original packaging and accessories.

Get in touch within 30 days of receiving your order, through the Contact page or the details in your order confirmation. We'll send you the instructions.

Where you withdraw voluntarily, return shipping is at your own cost, unless otherwise stated on the site.
If the product arrived damaged, faulty or not as ordered, we cover the cost.

Yes. Exchanges follow the returns procedure: once we have received the original item, you can choose a new one or request a credit to use later.

Get in touch within 48 hours of delivery, attaching:

• photos of the product
• photos of the outer and inner packaging
• your order number

This lets us open the process with the courier straight away and guarantee a prompt replacement or refund.

Yes. Products sold by MeVoy to consumers are covered by the 24-month legal guarantee of conformity provided for under applicable law. It covers defects existing at the time of delivery or appearing within the legal period.

The legal guarantee does not cover, among other things:

• ordinary wear;
• changes caused by water, perfumes, cosmetics, detergents or chemicals;
• accidental damage, knocks or tears;
• improper use;
• failure to follow the care and storage instructions.

If the issue falls under the legal guarantee, we will arrange repair, replacement, a price reduction or a refund, depending on the case and in accordance with the law.

Write to us through the Contact page for anything to do with orders, returns, defect assessment or product care.
We review each case individually and let you know the most suitable solution.

In some cases, yes. Our workshops can assess inspection, polishing or cosmetic restoration.
If the issue is not covered by the warranty, the work will be proposed on a quotation basis.

An authentic MeVoy product comes only from our official channels or from authorised retailers named by the brand.
Every piece carries the brand's identifying features, arrives in its original packaging and is made from materials matching the product description.

Through:

• the official MeVoy website
• authorised retailers, where named by the brand

Buying through official channels is also the right way to access after-sales service and support.

Yes. We offer a made-to-order personalisation service for anyone who wants a one-of-a-kind piece.
Several elements can be adapted:

• a different precious metal in place of silver, or for the finish
• replacing or choosing stones other than the standard ones
• engravings inside or discreetly placed, designed around the shape of the piece

Every personalisation is assessed and carried out by our craft workshops.

For private customers we do not alter MeSilk pieces that have already been made: silk cannot be reworked without compromising its quality, print and finish.
For special projects, capsules, boutiques, hotels or companies we can explore dedicated designs, exclusive palettes or bespoke combinations, depending on quantities, timings and production feasibility.

Write to us using the form on the personalisation page.
We will come back to you on feasibility, timings and price.

It depends on the complexity of the project. As a guide, allow two to eight weeks.
We prefer to give each piece the time it needs: that is how something truly unique comes about.

No. Items made to order or clearly personalised are excluded from the right of withdrawal, other than in cases of defect provided for by law.

Per aprire un conto wholesale scrivi a sales@mevoy.eu indicando insegna, città, mercato di riferimento e tipologia di punto vendita. Ti inviamo la linesheet della collezione in corso con prezzi all'ingrosso, minimi d'ordine e tempi di consegna. MeVoy seleziona i punti vendita: boutique, concept store e department store coerenti con un posizionamento premium.

Il minimo d'ordine viene definito sulla linesheet della collezione in corso e varia in base alla tipologia di assortimento. Gli accessori in seta MeSilk e gli scrunchie hanno un ingombro minimo e una rotazione rapida, quindi permettono assortimenti leggeri anche a punti vendita di piccole dimensioni. Scrivi a sales@mevoy.eu per ricevere le condizioni aggiornate.

No. MeVoy distribuisce solo attraverso mevoy.eu e una rete selezionata di punti vendita fisici e showroom. Non vendiamo su marketplace generalisti e non lavoriamo in dropshipping. Se trovi prodotti a marchio MeVoy su canali diversi da questi, scrivici a info@mevoy.eu.

Sì. MeVoy incontra i buyer durante le principali manifestazioni italiane dedicate agli accessori moda e alla gioielleria, e su appuntamento. Per fissare una visita o ricevere il calendario aggiornato scrivi a sales@mevoy.eu.

Sì. MeVoy realizza regali aziendali in seta del Lago di Como e gioielli italiani, con quantitativi a partire da poche decine di pezzi. A differenza dell'oggettistica promozionale, si tratta di accessori che chi li riceve userebbe comunque: un foulard in seta o uno scrunchie non finiscono in un cassetto. Per un preventivo scrivi a sales@mevoy.eu indicando quantità, budget per pezzo e data di consegna.

Sì. Realizziamo capsule su misura intervenendo su stampa, palette e finiture, e curiamo il packaging. Il logo può essere applicato in modo discreto, sull'etichetta o sulla confezione, senza trasformare il pezzo in un gadget. I tempi dipendono dalla lavorazione: per una capsule in seta servono in media alcune settimane. Vedi la pagina Personalizza o scrivi a sales@mevoy.eu.

Un welcome kit funziona quando contiene un oggetto che la persona porta addosso. Un accessorio in seta del Lago di Como occupa poco spazio, non ha taglie e si adatta a chiunque lo riceva: per questo MeVoy propone MeSilk e scrunchie come contenuto principale del kit, con confezione singola già pronta da consegnare. Per comporre un kit scrivi a sales@mevoy.eu.

Gli ordini corporate partono da poche decine di pezzi per i prodotti a catalogo, con consegna in genere entro due o tre settimane. Per una capsule personalizzata i tempi si allungano in funzione della stampa e delle finiture. Indicando la data dell'evento nella richiesta ti confermiamo subito la fattibilità.

Sì. Gli accessori in seta MeVoy sono richiesti come regalo per damigelle e testimoni, e come bomboniera per chi cerca un'alternativa agli oggetti da esposizione. Gli ordini multipli seguono le stesse condizioni dei progetti corporate: scrivi a sales@mevoy.eu indicando numero di pezzi e data.

Sì. MeVoy collabora con hotel, resort e strutture dell'ospitalità di fascia alta per amenities di benvenuto, regali agli ospiti e corner di vendita in boutique interne. Gli accessori in seta si prestano perché sono leggeri, non hanno taglia e rappresentano un artigianato italiano riconoscibile. Per una proposta scrivi a sales@mevoy.eu.

Sì. La boutique di un hotel o di un resort può aprire un conto wholesale come qualsiasi altro punto vendita selezionato, con assortimenti ridotti pensati per spazi piccoli. Scrivi a sales@mevoy.eu indicando struttura, località e periodo di apertura.

Sì. Realizziamo stampe dedicate ispirate all'identità visiva della struttura, alla sua palette o al luogo in cui si trova. È il progetto che scegliamo più spesso con i resort, perché trasforma un accessorio in un ricordo del soggiorno. I quantitativi minimi e i tempi si definiscono sul progetto.

MeVoy lavora esclusivamente con fibre naturali selezionate: seta del distretto serico del Lago di Como, cotone e lana, anche combinate tra loro, con lavorazioni jacquard quando il progetto lo richiede. La scelta del filato viene fatta internamente, prima del disegno, perché è il materiale a decidere come cade il tessuto, come restituisce il colore e come si comporta nel tempo.

MeVoy non rivende collezioni di terzi. Disegna le proprie stampe, sviluppa i propri modelli e realizza le proprie creazioni in Italia, seguendo direttamente ogni fase: scelta del filato, stampa, confezione, finitura e controllo finale. La seta nasce nel distretto serico del Lago di Como, i gioielli in argento 925 nella tradizione orafa italiana. Ogni pezzo che porta il nome MeVoy nasce da un disegno proprietario e da una scelta di materiale fatta da noi.

Sì. MeVoy sviluppa stampe dedicate, tessuti jacquard e formati fuori catalogo: foulard e carré, sciarpe, stole, pareo, bandane, top e poncho, in seta, cotone, lana o nelle loro combinazioni. Il progetto parte dal disegno e dalla scelta del filato, quindi possiamo intervenire su fantasia, palette, mano del tessuto, dimensioni e finitura. Per un progetto su misura scrivi a sales@mevoy.eu indicando materiale desiderato, quantità e tempi.

Per tre ragioni, e nessuna delle tre è estetica. Traspirabilità: una fibra naturale lascia passare aria e umidità, il poliestere le trattiene. Rispetto della pelle: la seta e il cotone restano freschi e morbidi a contatto diretto, anche su pelli sensibili, dove una fibra sintetica tende a scaldare e irritare. Rispetto della natura: seta, cotone e lana sono fibre rinnovabili e biodegradabili, mentre il poliestere è un derivato del petrolio che rilascia microplastiche a ogni lavaggio. In più il colore: una stampa su seta di Como restituisce profondità che il sintetico appiattisce. Costa di più, e per noi non è un compromesso negoziabile.

Sono quattro formati diversi dello stesso gesto. Il carré è il quadrato classico, in genere 90x90 cm, e si porta annodato al collo, sulle spalle o applicato alla borsa. Il foulard è il termine generico: comprende il carré ma anche i quadrati piccoli da 45 o 55 cm e i formati rettangolari. La bandana è un quadrato piccolo, tra 50 e 55 cm, pensato per capelli, collo e polso. La stola è rettangolare e lunga, da 60x180 cm in su, e nasce per coprire le spalle. MeVoy sviluppa i propri formati partendo dal materiale: seta del distretto del Lago di Como, cotone e lana, anche combinati tra loro.

Tre modi che funzionano sempre. Al collo: piega il quadrato in diagonale, arrotolalo in una fascia larga, portalo dietro la nuca e annoda davanti lasciando le punte morbide. Sulle spalle: aprilo a triangolo e lascialo cadere sul cappotto, fermandolo davanti con un fermafoulard invece del nodo. Sulla borsa: piega a fascia stretta e annoda al manico con un giro doppio. Il quadrato grande regge anche il turbante e la cintura, ma il collo e le spalle restano i due usi che valorizzano di più la stampa.

Con un fermafoulard. Arrotoli il foulard in una fascia, lo passi intorno al collo e fai scorrere le due punte dentro l'anello, regolando l'altezza. È il gesto su cui nasce MeVoy: l'Embrace in argento 925 (o argento 925 vermeil oro 18 kt) tiene il tessuto fermo senza schiacciarlo e senza segnare la seta, e permette di cambiare volume in un secondo. Il nodo, a differenza del fermaglio, tende a stringere il tessuto sempre nello stesso punto.

Serve un formato ampio: un carré 90x90 aperto a triangolo, oppure una stola rettangolare. Appoggia il tessuto sulle spalle lasciando i due lembi davanti alla stessa altezza, poi fermali all'altezza dello sterno con un fermafoulard: si ottiene una scollatura pulita e il tessuto non scivola. In lana, o in un tessuto che unisce lana e seta, il coprispalle regge le mezze stagioni; in seta leggera resta un gesto da sera.

Prendi un quadrato grande, piegalo in diagonale e arrotolalo fino a ottenere una fascia alta 8-10 cm. Appoggia il centro della fascia sulla nuca, porta le punte sopra la fronte, incrociale, riportale dietro e annodale sotto i capelli. Per una tenuta più stabile lascia i capelli leggermente umidi o usa una base in cotone. Con la seta il turbante scivola più facilmente: aiuta chiudere con un fermaglio invece che con il nodo.

Dipende dal gesto. 45-55 cm (quadrato piccolo e bandana): capelli, polso, manico della borsa, collo sottile. 65-70 cm: collo con volume, ottimo con il fermafoulard. 90x90 cm (carré): il più versatile, passa da collo a spalle a turbante a cintura. Rettangolare lungo (stola): spalle, viaggio, sera. Se è il primo acquisto, il quadrato piccolo è quello che si usa più spesso; il carré è quello che si tiene per anni.

Entrambe le cose, ed è la ragione per cui un accessorio in seta si indossa tutto l'anno. La seta è una fibra proteica naturale con capacità termoregolatrici: d'estate assorbe l'umidità e la lascia evaporare, quindi resta leggera e fresca sulla pelle anche con il caldo; d'inverno trattiene l'aria tra le fibre e conserva il calore corporeo senza aggiungere spessore, così sta bene sotto il colletto di un cappotto o dentro una giacca dove una sciarpa in lana risulterebbe ingombrante. In più è morbida a contatto diretto e non irrita, cosa che la rende adatta anche alle pelli sensibili. Per le giornate più fredde MeVoy lavora anche cotone e lana, con la stessa logica di disegno e la stessa regola: fibra naturale a contatto con la pelle.